Patient counselling in pharmacy is more than simply providing information. The term “counselling” is defined as giving advice but also implies mutual discussion and exchange of opinions, generally between a professional and a client. It has been suggested that counselling is much like psychotherapy. They both involve listening, questioning, evaluating, interpreting, supporting, explaining, informing, advising and ordering. However, psychotherapy emphasizes listening, while listening and informing are of equal importance in counselling. In the context of pharmacy, the term patient education is used interchangeably with counselling. Theory tells us that education is “instruction and development to impart skills and knowledge,” to cause a progressive change in attitudes, behaviour and knowledge. When we engage in patient counselling in pharmacy, we interact with the patient by both informing and listening, with the intention of changing the patient’s knowledge, attitudes and behaviour with regard to their health and medication use.
Pharmaceutical Opinion is a clinical intervention that occurs at the time of dispensing a prescription or when conducting a MedsCheck review, in which a pharmacist identifies a potential concern that requires consultation with the prescriber. Based on this, the medication may be dispensed as prescribed, it may not be dispensed, or the therapy may be adjusted or changed.
Patients are free to move prescriptions to the pharmacy that’s most convenient for them. It is easy for us at Weller Pharmacy to transfer prescriptions from one pharmacy to another. When a prescription is transferred to us, all remaining refills are transferred with it to our pharmacy.